Privacy Policy

Effective Date: February 3, 2026

At Calling Lakes Wellness Centre (CLWC), we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. We manage all information "in trust," ensuring it is used solely for your benefit and the provision of high-quality care.

1. Our Role as a Trustee

Under Saskatchewan’s Health Information Protection Act (HIPA), CLWC is a trustee. This means we are legally responsible for the collection, use, and disclosure of your personal health information (PHI) and must follow strict rules to protect it.

2. What Information We Collect

We collect only the information necessary to provide you with treatment and support. This includes:

Identification: Full name, address, date of birth, and gender.
Contact Information: Telephone number and email address.
Health Data: Saskatchewan Health Services Number, psychiatric and medical history, and records of your interactions with our team.
Virtual Care Data: Information you share during video consultations or through our secure chat platforms.

3. How We Use Your Information

Your information is accessed on a need-to-know basis by your healthcare team for specific purposes:

To identify you and understand your unique healthcare needs.
To provide, coordinate, and evaluate your treatment and recovery planning.
To facilitate virtual appointments and secure communication.
To obtain payment for services provided.
To comply with legal and regulatory requirements.

4. Consent and Disclosure

We generally require your consent to use or share your information.

Implied Consent: Within your "circle of care" (e.g., sharing notes with your CLWC clinician), we may rely on implied consent to ensure seamless treatment.
Express Consent: We will obtain your written or electronic consent before sharing your PHI with outside parties, such as insurance companies or lawyers.
Exceptions: We may disclose information without consent only in limited, legally defined situations, such as a risk of serious harm to yourself or others, or if required by a court order.

5. Safeguarding Your Information

We use physical, technical, and administrative safeguards to protect your data from loss, theft, or unauthorized access:

Secure Technology: We use encrypted, healthcare-compliant platforms for all virtual visits.
Restricted Access: Only authorized staff involved in your care can view your files.
Audits: We regularly monitor our systems to ensure ongoing compliance with privacy standards.

6. Your Rights

Under HIPA, you have several important rights regarding your information:

Right to Access: You may request a copy of your health records.
Right to Amend: You can request corrections to any information you believe is inaccurate.
Right to Revoke Consent: You may withdraw your consent for certain uses of your information at any time.
Right to be Informed: You have the right to be notified if a privacy breach occurs that presents a risk of significant harm.

7. Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please contact our Privacy Officer:

Calling Lakes Wellness Centre - support@callinglakeswellness.com

If your concerns are not resolved, you have the right to contact the Office of the Saskatchewan Information and Privacy Commissioner.